Privacy policy

Privacy Policy

Last updated: October 29, 2025

Basin Creek Retirement Village LLC (“Basin Creek Retirement Village”, “we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Basin Creek Retirement Village is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described below.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

Financial Information

  • Credit or debit card numbers

  • Payment account details

  • Transaction details

  • Payment confirmations

Account Information

  • Username and password

  • Preferences and settings

  • Security questions

Transaction Information

  • Items viewed, added to cart, or wishlist

  • Purchases, returns, exchanges

  • Order history

Communications

Any information you share when contacting customer support or communicating with us.

Device Information

  • Browser and device type

  • IP address

  • Unique identifiers

  • Network information

Usage Information

  • How you interact with the Services

  • Time spent, pages viewed, navigation behavior

  • Cookies and similar technologies

Sources of Personal Information

We collect personal information from the following sources:

Directly from you

When you create an account, make a purchase, communicate with us, fill out a form, or otherwise interact with the Services.

Automatically

Through cookies, pixels, tags, and similar tracking technologies when you visit or use the Services.

From service providers

Including payment processors, analytics providers, shipping partners, marketing tools, or IT vendors acting on our behalf.

From partners or third parties

Such as advertising networks or platforms you interact with.

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

  • Process and fulfill orders

  • Manage payments and returns

  • Remember preferences

  • Customize shopping experiences

  • Track order history

  • Manage accounts

  • Enable reviews

  • Improve website functionality

Marketing and Advertising

  • Send promotional emails or messages

  • Deliver personalized ads on our site or third-party websites

  • Provide recommendations based on your activity

You may opt out of marketing communications at any time.

Security and Fraud Prevention

  • Authenticate accounts

  • Detect, investigate, or mitigate fraudulent or malicious activity

  • Protect public safety

  • Maintain secure transactions

Communicate With You

  • Respond to inquiries

  • Provide customer support

  • Update you regarding orders, returns, or account activity

Legal Compliance

  • Respond to legal requests

  • Comply with laws or regulations

  • Protect our rights or those of our users

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers

Such as:

  • Shopify

  • Payment processors

  • Shipping and fulfillment partners

  • Cloud storage providers

  • Customer support tools

  • Data analytics providers

Marketing & Advertising Partners

To deliver targeted advertising or promotional messaging, subject to applicable laws.

With Your Consent

When you authorize sharing or link your account to integrations (e.g., social media login).

Within Our Corporate Group

Including to affiliates or related entities.

Business Transfers

In case of mergers, acquisitions, reorganizations, or similar transactions.

Legal Obligations

To comply with subpoenas, search warrants, applicable laws, court orders, or government requests.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes information on our behalf to help us operate and improve the Services. This may include:

  • Automatically collected device and usage data

  • Information shared with Shopify to power enhanced merchant features

Shopify acts as a separate data controller for some uses of your information. For details, review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Third-Party Websites and Links

We may link to third-party sites not operated by us. We are not responsible for:

  • The privacy practices of such sites

  • Security or accuracy of their content

  • Information you provide directly to third parties

You should review the privacy policies of any third-party services you access.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has submitted information to us, contact us to request its deletion.

Security and Retention

While we take reasonable steps to protect your information, no system is perfectly secure.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Fulfill transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our terms

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or request a copy of your information

  • Delete your information

  • Correct inaccurate data

  • Request portability

  • Opt-out of targeted advertising, sale, or sharing of personal data

  • Restrict or object to certain processing

You may exercise these rights through the methods described in this policy or through Shopify’s privacy tools.

We may require identity verification for certain requests and may decline requests where permitted by law.

Complaints

If you have concerns about our data practices, please contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

We may transfer personal information outside your country. When we do, we use lawful mechanisms such as Standard Contractual Clauses or adequacy determinations, as applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do:

  • We will post the revised policy

  • Update the “Last updated” date

  • Provide additional notice as required by law

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

Email: support@basincreekretirementvillage.com

Business Name: Basin Creek Retirement Village LLC