Basin Creek Retirement Village is a fictional community created for entertainment purposes –– but the smiles (and the merch) are very real.
Refund policy
Refund Policy
All Sales Are Final
All products sold on this website are made-to-order. For this reason, Basin Creek Retirement Village LLC does not accept returns, exchanges, or refunds once an order has been placed.
Damaged or Defective Items
If an item arrives damaged, misprinted, or otherwise defective, please contact us within 7 days of delivery.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
Once verified, we will issue a replacement at no additional cost.
Order Changes or Cancellations
Because orders are processed automatically, we are unable to cancel or modify an order once it has been submitted.
Lost or Stolen Packages
We are not responsible for packages that show as delivered but are lost or stolen.
For these cases, please contact the carrier directly to file a claim.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping information at checkout.
We are not able to replace or refund orders shipped to incorrect addresses provided by the customer.
If you have any questions, please contact our support team before placing your order.